kgd99 Privacy Policy

kgd99 collects personal data through several channels: directly from you when you register or interact with the platform, automatically through your device and browsing behaviour, and from trusted third-party sources where permitted. The categories of data we collect are set out below.

Account Registration Data: When you create a kgd99 account, we collect your full legal name, date of birth, email address, phone number, and residential address. This data is required to open and maintain your account, verify your identity, and comply with our age verification obligations (kgd99 is strictly an 18+ platform).

Identity Verification Data: To comply with our Know Your Customer (KYC) obligations and to process withdrawals, we may collect copies of government-issued identity documents such as your National ID Card (NID), passport, or driving licence, as well as proof of address (e.g., a utility bill dated within 90 days). We may also collect a selfie or video verification where required.

Financial and Transaction Data: When you make deposits or request withdrawals, we collect details of the payment method used — including bKash account numbers, Nagad wallet identifiers, Rocket account references, Upay account references, and masked Visa or Mastercard card numbers. We do not store your full card number, CVV, or mobile banking PIN. Transaction amounts, dates, and status records are retained for financial compliance purposes.

Gaming and Betting Activity: We record your betting history, game play sessions, wager amounts, winnings, bonus usage, and any in-platform communications with our support team. This data is used to operate your account, resolve disputes, and personalise your platform experience.

Data Category	Examples	Collection Method
Identity Data	Full name, date of birth, NID/passport	Direct — registration & KYC form
Contact Data	Email address, phone number, residential address	Direct — registration form
Financial Data	bKash/Nagad wallet ref, masked card number, transaction history	Direct — cashier & payment gateway
Technical Data	IP address, device type, browser, OS, session tokens	Automatic — platform systems
Usage Data	Pages visited, games played, bet history, session duration	Automatic — analytics systems
Communications Data	Live chat transcripts, support emails, dispute records	Direct — customer support interactions

Technical and Device Data: When you access kgd99, our systems automatically record your IP address, device identifier, browser type and version, operating system, referring URL, pages visited, and session duration. This data is used for fraud prevention, security monitoring, and platform optimisation.

kgd99 processes your personal data on the following legal bases and for the following purposes. We will only use your data for the purpose for which it was collected, unless we reasonably consider that we need to use it for another purpose that is compatible with the original purpose and we notify you accordingly.

• Account creation and management: To register your account, verify your identity, maintain your account settings, and provide access to our platform services.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; to record transaction history; and to resolve payment disputes.
• Age and identity verification: To confirm that you are 18 years of age or older and that your account details match a real, verified individual. This is a legal obligation under our KYC policy.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, money laundering, and other prohibited activities on the platform.
• Legal and regulatory compliance: To meet our anti-money laundering (AML) obligations, respond to lawful requests from authorities, and maintain records as required by applicable law.
• Customer support: To respond to your enquiries, resolve disputes, and communicate with you about your account status, security alerts, or policy changes.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the overall performance, security, and user experience of the kgd99 platform.
• Responsible gaming: To monitor betting behaviour for signs of problem gambling, apply deposit limits or self-exclusion where requested, and send responsible gaming notifications where appropriate.
• Marketing communications: Where you have given explicit consent, to send you promotional offers, bonus notifications, and news about kgd99 promotions relevant to players in Bangladesh. You may withdraw this consent at any time by contacting our support team or updating your communication preferences in your account settings.

kgd99 does not use your personal data to make fully automated decisions that produce significant legal effects on you without human review. Where automated fraud-detection flags an account, a human compliance officer reviews the case before any action is taken.

kgd99 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

Payment Processors: When you make a deposit or request a withdrawal, your transaction details are shared with the relevant payment processor — bKash, Nagad, Rocket, Upay, Visa, or Mastercard — to facilitate the transaction. These providers process your data under their own privacy policies and security standards. kgd99 does not store your full payment credentials.

Identity Verification Providers: To fulfil our KYC obligations, we may share identity documents with third-party verification service providers. These providers are contractually bound to use your data solely for verification purposes and may not retain it beyond the period necessary to complete the check.

Game Studio Technology Providers: Live casino streams and RNG game data are delivered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive a session token and anonymised player identifier to authenticate your game session. They do not receive your full name, payment details, or contact information.

Legal and Regulatory Authorities: kgd99 may disclose your personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities where required by law, court order, or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or serious harm.

Corporate Transactions: In the event of a merger, acquisition, or sale of all or substantially all of kgd99's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified via the email address on your account before your data is transferred and becomes subject to a different privacy policy.

kgd99 uses cookies and similar tracking technologies (including local storage, session storage, and pixel tags) to operate the platform, remember your preferences, keep you securely logged in, and analyse how the site is used. The categories of cookies we use are described below.

You may manage or withdraw your cookie consent at any time by adjusting your browser settings to block or delete cookies. Note that blocking strictly necessary cookies will prevent you from logging in and using the kgd99 platform. For instructions on managing cookies in your specific browser (Chrome, Firefox, Safari, Edge), please refer to your browser's help documentation.

kgd99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The retention periods below apply as a general guideline; specific circumstances (such as an ongoing dispute or regulatory investigation) may require us to retain data for longer.

Data Type	Retention Period	Reason
Account & Identity Records	5 years after account closure	AML compliance, KYC obligations, legal disputes
Transaction Records	5 years after transaction date	Financial compliance, audit requirements
KYC Documents	5 years after account closure	Regulatory retention obligation
Betting / Gaming History	3 years after last activity	Dispute resolution, responsible gaming monitoring
Support Communications	2 years after resolution	Quality assurance, dispute evidence
Marketing Consent Records	Until consent withdrawn + 1 year	Proof of consent for compliance purposes
Technical / Log Data	12 months from collection	Security monitoring, fraud detection

After the applicable retention period expires, kgd99 will securely delete or anonymise your personal data so that it can no longer be associated with you. Anonymised, aggregated data may be retained indefinitely for statistical analysis and platform improvement purposes, as it no longer constitutes personal data.

If you request deletion of your account and personal data (see Section 7 — Your Privacy Rights), kgd99 will action that request within 30 days, subject to retaining data that we are legally required to keep for the minimum periods specified in the table above.

kgd99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. While no online platform can guarantee absolute security, kgd99 takes all reasonable precautions consistent with industry best practice.

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or mobile device and the kgd99 servers is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser's address bar when accessing kgd99.
• Encrypted Data Storage: Sensitive personal data — including identity document copies and financial records — is stored in encrypted form on access-controlled servers. Encryption keys are managed separately from the data they protect.
• Access Controls: Access to personal data within kgd99's systems is restricted on a strict need-to-know basis. Staff members access only the data necessary for their specific role. All internal access is logged and audited.
• Fraud Detection Systems: kgd99 operates real-time fraud detection and anomaly monitoring systems that flag suspicious account activity — including unusual login locations, atypical transaction patterns, and multiple account indicators.
• Regular Security Reviews: kgd99 conducts periodic internal security reviews and employs third-party security assessments to identify and remediate vulnerabilities. Critical security patches are applied on a priority basis.
• Two-Factor Authentication: kgd99 supports additional account security measures for player accounts. We strongly encourage all players to enable available security features in their account settings.

As a player on the kgd99 platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected] with a description of your request. We will respond within 30 days of receiving your request, and may ask you to verify your identity before processing it.

To exercise any of the above rights, submit a written request to [email protected] with the subject line "Privacy Rights Request" and your registered account username or email. kgd99 will acknowledge your request within 5 business days and provide a full response within 30 days. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.

kgd99 will not charge a fee for processing reasonable privacy rights requests. However, we reserve the right to charge a reasonable administrative fee or refuse to act on requests that are manifestly unfounded, excessive, or repetitive.

kgd99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform services. When we make changes, we will publish the revised Policy on this page with an updated effective date at the top of the document.

Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — kgd99 will notify registered players by email at least 14 days before the revised Policy takes effect. We encourage you to review this page periodically so you remain aware of how kgd99 handles your personal data.

Your continued use of the kgd99 platform after the effective date of any revised Privacy Policy constitutes your acceptance of that revised Policy. If you do not agree with the changes, you must stop using the platform and may request account closure and deletion of your data as described in Section 7 above.

This Privacy Policy is governed by and construed in accordance with applicable international data protection principles. The English-language version of this Policy is the authoritative version. Any translations provided for convenience carry no legal weight in the event of ambiguity or dispute.

For any questions, concerns, or complaints regarding this Privacy Policy or kgd99's data practices, please contact our Data Protection team at [email protected] with the subject line "Privacy Policy Enquiry". We are committed to resolving privacy concerns promptly and transparently.